Hi penguin pals,
There’s a lot of excitement around our final party—we’ll be tying up storylines, giving everyone free membership, and… PROCESSING REFUNDS!
Okay… that last point wasn’t too exciting, but it’s something we have to talk about. If you’re a member, ask your parent or guardian to check out the info below:
To celebrate the final Club Penguin Island party, we’re giving free membership to everyone from November 6 to our closure on December 20. If you’ve purchased a subscription for your child, you’ll receive a refund for any remaining days on it from November 6 onwards. Their penguin will continue to have membership, free of charge.
Please note that refunds may take up to 10 business days to appear on your statement.
If by November 22nd you haven’t received a refund, please contact firstname.lastname@example.org